BQ - Negative customer interaction

• User STARL
• Similar to positive customer interaction, but you also need to mitigate conflict, communicate in the interest of the customer, and convince the customer to accept the better solution

Template

• Discover customer need
• Plan
• Discover that customer's need has mismatch or does not make sense
• Why it does not make sense
• Communication
• Response from client
• How to execute the plan then
• Final feedback from customer
• End result
• Your learning

Answer

• S
  • During the development of my last software as a service application, I have progressed to beta user testing stage
• T
  • The goal is to ensure the feature I provided can accurately solve the pain point experience by the customer.
• A