BQ - Above and beyond interaction with customer

• User STAR method

Template

• Discovered customer requirement

• Planning

• Bottle necks happened during the process

• Result

• How did you discover the new issue

  • Communicate with client, do user testing...

• New plan and action

• Result

• S

  • Request from company stakeholders, to design a web crawler for internal document

• A

  • Initially, I designed a program that traverse the document tree from the parent node, captures required information from each documents, and output them into a excel file.
  • Then I tested on the document of our sub-team, the program run smoothly within half hour
  • But after further discussions, I realised this crawler is going to be used in the scale of whole TikTok, and need to do this full scale crawling once a month to update the stale informations

• A2

  • Hence, I decided to further improve the efficiency of the program by leveraging multi thread programming in GoLang.
  • This improved the overall efficiency by 10 times, and it is now actively used as a internal tool